State Farm - Best for Customer Service
State Farm is the largest car insurance companies today, according to the Insurance Journal. State Farm is also included best car insurance, because customers give high value to this company, because the company is also consistent with the customer claims handlers. Instantaneous customer needs help, and then the insurer is fast enough to cope.
That could be because State Farm makes it very easy to get in touch: You can call one of the company's 18,000 agents, go online, or even send a picture of your damaged car with your Smartphone using the Pocket Agent mobile app.
State Farm also gets top marks for a pain-free shopping experience that lets prospective customers call their local agent or chat with a representative online if they have any questions.
USAA - Best for Military Members and Their Families
USAA is the only company that consistently either matches or bests State Farm in customer satisfaction surveys. Indeed, USAA customers are very happy with their claims experiences and customer service. They also give the company top-notch marks for value, which seems to be State Farm's weak spot.
The major downside to USAA is their limited availability: You or a close family member must be a member or former member of the armed forces to get coverage from USAA.
Amica - Best for Claims Handling
Amica may keep a lower profile than the car-insurance giants, but their claim to fame is customer claims satisfaction. Amica is JD Power's top-ranked company for customer claims satisfaction in 2014, and they take the runner-up spot in Consumer Reports' rankings.
Amica does not have agents, which means they deal with all their customers without a middleman.This could be a pro or a con, depending on your perspective. Another of Amica's high points is that they allow you to work with your own repair shop after you're in a crash. This often isn't the case with car insurance companies.
The Harford - Best for Policy Options
Though not as much of a household name as State Farm or Progressive, The Hartford is the nation's 11th largest insurer. They are highly ranked for value — customers are satisfied with the price of their policies relative to the competition.
They also offer a wide range of policy options and benefits, including rates based on how much you actually drive your car and a new-car replacement program for cars totaled shortly after purchase.
The online quote process is quick and easy, but the website lacks some of the educational material that larger companies often feature. The Hartford is also in the middle of the pack for claims satisfaction.